FAQS

Where do I enter the information for my personalized item?

Enter your custom text, font, position and additional information in the blank box above the ''add to cart'' button.

Hand Stamping and Production Information.

Each letter is separately hand stamped so may not always line up perfectly but I’ll do my best to be unique and beautiful.

All of my jewelry designed and crafted by me entirely by hand in my workshop, so there are no two pieces exactly the same. 
I use only wires and plates of sterling silver, copper and brass and then with metalsmithing techniques I manufacture these unique and beautiful jewels for all of you.

What is Nickel-German Silver?

Nickel Silver or German Silver is named for its silvery appearance, it does not contain any real silver. The usual formulation is 60% copper, 20% nickel and 20% zinc.

How long will my order take to ship?

Every item in our shop is made to order so I need 3-7 BUSINESS DAYS to make your custom order before shipping.
This time DOES NOT include delivery times.

Delivery Times.

Estimated shipping times does not include processing time (3-7 days)

Canada: 10-20 business days
United States: 10-15 business days
Europe: 3-10 business days
Australia, New Zealand and Oceania: 20-30 business days

Shipping Options.

We offer two shipping methods.

1st Option - Regular Mail
We ship worldwide from GREECE through Hellenic Post as regular airmail, you will NOT recieve a tracking number.
We ship Monday to Friday to the address you input (Please make sure it is correct).
Delivery times depends on the country and season of the year.
There is NOT another way for faster shipping.

2nd Option - Registered Mail
We ship worldwide from GREECE through Hellenic Post as registered airmail, you will recieve a tracking number and it requires a signature for pick up.
We ship Monday to Friday to the address you input (Please make sure it is correct).
Delivery times depends on the country and season of the year.
There is NOT another way for faster shipping.

Delays On Delivery.

I have no responsibility if your package didn't delivered on time because of delays on post offices, for any reason as due to holiday season, bad weather or anything else that happens in your country.

I will not refund your money because of delays on post offices. So please have in mind that your package maybe will not be delivered in time.

How do I contact you?

Please use the CONTACT US section for any question.
My studio is normally open Monday to Friday excluding holidays. Emails are usually answered within 24-48 hours.

Apply Discount Codes.

Add your item to cart and choose CHECKOUT write your coupon at ''discount'' box and apply.
DO NOT use the ''checkout with PayPal'' because it will direct you to PayPal.

Packaging

We know that many of our items are meant to be gifts so each piece comes gift wrapped in a cute craft bag or box with a business card and sticker!